Shayan Saleem IT Support Specialist
Open to IT roles
BERLIN, GERMANY / IT INFRASTRUCTURE SUPPORT

I keep users,
devices & networks
running smoothly.

I am Shayan Saleem, an IT Support Specialist focused on user support, endpoint management, network operations, infrastructure monitoring, and clear technical communication. I like solving real problems with calm troubleshooting, clean documentation, and a strong sense of ownership.

Contact Me → Call: +49 155 60047239
IT Support & Service Desk Endpoint Management Network Support
⚡ Reliable under pressure
🛠️ Troubleshoot → Fix → Document
profile.status
Shayan Saleem professional portrait

I support the full working environment.

From users and devices to connectivity, tickets, monitoring, documentation, and escalation — I focus on keeping work moving.

Role DirectionIT Support
Technical RangeEndpoint + Network
Work StyleClear + Reliable
LocationBerlin
About Me

I am technical, but I understand people too.

I do not see IT support as only fixing devices or closing tickets. I see it as protecting productivity. My job is to understand the problem, calm the situation, troubleshoot properly, document clearly, and help people continue working.

What I bring to a team

I bring a mix of IT support, network awareness, endpoint management, and business system experience. That combination helps me communicate with both technical teams and non-technical users. I can follow a process, understand why the process matters, and escalate issues with clear notes that save time for everyone involved.

I stay calm under technical pressure. I work through issues step by step instead of guessing randomly.
I explain technical problems clearly. I support users without making them feel lost or blamed.
I care about documentation. Good notes, clean handover, and proper escalation make support teams faster.
My Focus Areas

I fit where support meets infrastructure.

I am focused on IT Support Specialist roles, while also being relevant for Network Support, Endpoint Support, Data Center Support, and Junior Infrastructure / DevOps support environments.

🖥️

IT Support Specialist

I support users with hardware, software, access, connectivity, ticket handling, troubleshooting, escalation, and clear communication.

Service DeskTicketsSLA
📱

Endpoint Support

I work around device setup, Microsoft Intune, MDM, policy configuration, enrollment, and mixed device environments.

IntuneMDMWindows
🌐

Network Support

I understand LAN/WAN, VPN, Wi-Fi, TCP/IP, DNS, DHCP, Cisco Meraki, Cisco ACI, SD-WAN, MPLS, and IPVPN support.

CiscoVPNWAN
🏢

Infrastructure Operations

I am comfortable with monitoring, uptime support, VMware environments, alert review, basic scripting, and escalation workflows.

VMwareMonitoringOps
Why Me

I am building a real support career.

I want recruiters to see me as a reliable candidate who can support users today and grow into stronger infrastructure, network, data center, or DevOps-adjacent responsibilities tomorrow.

01 / RELIABILITY

I show up and take ownership.

I take support work seriously because small technical issues can block real business work. I follow through, keep people updated, and do not disappear after opening a ticket.

02 / RANGE

I understand more than one layer.

My profile covers users, endpoints, networks, monitoring, VMware, documentation, and business workflows. That range helps me connect problems faster.

03 / COMMUNICATION

I can speak to technical and non-technical people.

I have worked with stakeholders, users, and technical teams, so I can translate issues clearly and avoid unnecessary confusion.

Tools & Technologies

The technical stack I work around.

These are the systems, tools, and areas I have worked with or built practical familiarity around through support, infrastructure, network, and business system environments.

Support & Systems CORE

Desktop SupportRemote SupportIncident HandlingTicket ManagementSLA Follow-upWindows 10/11LinuxmacOSMicrosoft 365Documentation

Endpoint Management DEVICE

Microsoft IntuneMDMDevice EnrollmentPolicy ConfigurationEndpoint LifecycleiOSAndroidAccess IssuesDevice Support

Network & Infrastructure NETWORK

TCP/IPLAN/WANWi-FiVPNDNSDHCPCisco MerakiCisco ACISD-WANMPLSIPVPN

Tools & Operations OPS

ServiceNowJiraZendeskVMware vSphereCisco DNA CenterNagiosZabbixPowerShellPython
Experience

My background connects support, systems, and business workflows.

I have worked across IT/network support and business system roles. That gives me a practical edge: I understand both the technical issue and the business impact behind it.

01
Jun 2024 — Present•Berlin, Germany

IT and Network Support Specialist — Contractual / Freelance

  • I support hardware, software, endpoint, and connectivity issues across business environments.
  • I configure and support Microsoft Intune and MDM for mixed device environments.
  • I work around Cisco Meraki, Cisco ACI, SD-WAN, MPLS/IPVPN, monitoring, security checks, and network troubleshooting.
  • I follow support processes, document issues clearly, and escalate complex problems when needed.
02
Apr 2025 — Present•Berlin, Germany

Intern — Product Design and Development, Diverse Dreams AI

  • I work with enterprise users and stakeholders to identify workflow gaps, system issues, and support requirements.
  • I interviewed 20+ users to understand technical pain points and improve business system usability.
  • I create documentation, user flows, and process notes that help technical and business teams work better.
03
Jan 2023 — Oct 2023•Karachi, Pakistan

Digital Business Analyst — Enterprise Solutions and UX Design, Slidey LLC

  • I analyzed business requirements and system workflows to identify process gaps and improvement opportunities.
  • I worked with technical and non-technical stakeholders to translate business needs into clear system requirements.
  • I helped improve process efficiency through workflow optimization and better system usability.
04
Oct 2020 — Sep 2022•Hyderabad, Pakistan

Junior Business Analyst — Enterprise Systems and UX Design, Teqnite

  • I collected and documented business and technical requirements for internal enterprise systems.
  • I collaborated with cross-functional teams to improve internal tools, workflows, and system usability.
  • I conducted user testing and feedback analysis to identify system issues and improvement areas.
Working Style

How I think during a support problem.

Good IT support is not random clicking. It is a process: listen, isolate, verify, fix, document, and improve.

support-flow.log
$ receive issue from user or monitoring alert
→ understand the impact and collect the right details
→ isolate device, user, application, access, or network layer
→ troubleshoot with process, not guesswork
→ fix or escalate with clear notes
→ document the result so the team becomes faster next time
$ result: cleaner support, fewer repeated issues, better user confidence
99.2% Uptime SLA support through monitoring, issue review, and proactive troubleshooting.
20+ Enterprise users interviewed to understand workflows, system gaps, and pain points.
25% Manual process reduction through workflow and interface improvements.
18% User adoption improvement through better usability and clearer user experience.
Contact

Let’s talk if you need a reliable IT support candidate.

I am open to IT Support Specialist, Service Desk, Endpoint Support, Network Support, Data Center Support, and Junior Infrastructure / DevOps support opportunities in Germany and remote-friendly environments.

Email Me → Call Now
EmailShayansaleem57@gmail.com Phone+49 155 60047239
LocationBerlin, Germany
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